The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Contact Us. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. There are four ethernet ports, three allowing for. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. There was no label in the box but searches revealed that I could recycle via. Other routers do OK I leave the SH2 on 24/7 as well as my mac (just sleep the display) as it's better for them. ThanksMy Virgin Media makes managing your account easier with all your information in one place. This depends on the equipment you want to recycle. 1 modem mode. It also supports the WiFi 6 standard (also known as ax), as well as 2. Send the email to equipmentreturns@virginmedia. Recycling return old 3. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. The Hub’s IP address changes from 192. Allow the router to reset to its factory settings and wait for approximately 30 seconds. Help. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Access the Router Settings. The best way to cancel Virgin Media is over the phone. All that being said and done, I'm now getting emails and text about sending the old hub back. Step 4: Return or recycle your old Virgin Media router. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Its headquarters are at Green Park in Reading, England. This will include creating a new network name and password for the pod. 168. Make sure that the Enable Modem Mode option is selected. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Broadband, TV and landline. The telecoms firm is providing. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. Additionally, one in seven households has stored two or more obsolete boxes. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. The easiest way would be to set it up with a separate SSID, e. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. Should all be working. “In 2020, we refurbished and reused 1. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband router – the Hub 3. Although this question has appeared before the answers vary and I need definitive advice. The guest Wi-Fi connection will have a separate network name and password. The new fibre phone line is designed to work with the same phones as the old copper line. Phone. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. This may take a. Step 3: Wait 5-10 Minutes. Install your TV This section will take about 30 mins. 100. All the information you need to setup your first Pod or fix an issue can be found here. The questions look quite generic and we share the same network service. The best way to cancel Virgin Media is over the phone. 21/10/18 - 14:09 #5. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. You’ll then be able to use your same old phone to make. co. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Create a Protected VPN Browser. We would like to show you a description here but the site won’t allow us. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . Manage Your Account. Rewards Members can get $5 per month for. Customers can return. Use the old router as a network switch. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. Each tape contains over 1000 feet of tape. all set up and running. Your logs are now deleted. T he current list of equipment which needs returning which is -. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If I get a new Hub5 then it sounds like the idea of using separate Router & putting new hub in modem mode is my only option if I want to keep my ring doorbell & cameras. Disconnect all unneeded ethernet cables from the rear of the Hub. Although this question has appeared before the answers vary and I need definitive advice. Any advice you can offer would be great! Thank you. How to change my Virgin Media or Virgin Mobile package by phone. 168. Superhub 5 its great 👍. 0. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. It might flash or change colour when you first turn the Hub on or after a restart. Home Phone. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. Redeem Offers. 5 months ago I was upgraded from Hub 3 to 5. The router is in the centre of the house. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. Hello, I recently moved into a rented property. Go to Account settings, then Account details b. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I've unplugged and restarted many times, but always return to a steady red light. Power on the hub and leave it five minutes to settle down . I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. 0 on Trustpilot, though this is actually ahead of its closest competitors. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. This accumulation takes place among a backdrop of confusion around how to get shot of old tech and how manufacturers can help us act sustainably. You’ll be provided with step-by-step instructions on how to set up your new. The research, released on the eve of Global Recycling Day, shows that two. 1, sign on and put it into modem mode. Customers can return. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. Stay safe online. If you see Box cannot be found tap OK to re-scan for boxes again. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. VM's 21CV phone service is not a true VOIP connection in so far as that the customer just uses an ordinary telephone plugged into the TEL1 socket on the back of the VM hub (via a socket/connector adapter provided by VM). When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. These require a subscription and will only work if your old router allows custom firmware. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. 11ax), improved security (e. 168. 16-10-2022 17:16 - edited 16-10-2022 17:20. I need to be 'connectable'. VM will relocate their own equipment for a flat fee of £25 for things like relocating the router (where they would, most likely, run a cable around the outside of the house from front to back, assuming there are no practical difficulties with doing that, such as a terraced property). Up to 3 WiFi Pods if needed. Chris. March 16, 2023 11. Hello, I recently moved into a rented property. The landlord scrapped it off and threw it away. Cheap internet radio. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. SpeedStep 1: Modem Only Mode. Please follow the simple instructions we've provided in the pack that we delivered with the new. Here's the solution in our latest post. Called to tell them I won’t be at home and will leave - 5075462. Click on the “> Check router status” button. Instead of buying a new network switch to. Concerningly, the corporation did not appear to want the brand-new, unused box back. We would like to show you a description here but the site won’t allow us. If you have trouble, do a DSAR request of the recording (held up to 6 months). Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Had a couple of emails one to click for a date to collect old TiVo box and router. iamdanforth Posts: 4. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. You can bring in up to seven items per store per day. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. This collection was made when there was a lot of. . Select the correct HDMI input for your box. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. 3. Further exclusions & legal stuff apply. Do: use the Connect app to run a super-intelligent WiFi home scan. $150 $172 Save $22. 5 months ago I was upgraded from Hub 3 to 5. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Now you need to change the Wi-Fi name for 2. O2 shop or local council recycle yard. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. on 15-11-2022 19:12. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. 1 Kudo. Report the fraudulent caller. Further exclusions & legal stuff apply. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. This latest future-proof WiFi. These tools can be installed across all devices, including mobile phones, computers and consoles. This latest future-proof WiFi. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 ProHi, Today I received an email from the following email address [email protected] when in Modem Mode, so once you. I happened to notice evidence of at least some IPv6 back in. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. Follow the instructions on screen to finish your setup. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. The Hub 5 is built from 100% post-consumer. It stands vertically as a black monolith (you can't wall mount it) with four Gigabit Ethernet ports at the back (the. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. Is there a way that I can return this? I don't know any of the account details of the former tenant. Then find Wi-Fi settings. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. Hey @mburnip12, thanks for reaching out to us on the forums page. 255. And over the last five years it has made some significant progress, including: Refurbished and reused 1. The advice was to recycle the old hub. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. If you haven't changed these, then your devices may automatically reconnect. The guy stated make sure to take to a local dump and not just dump in a normal bin. The power light at the bottom of the device is the only light that should shine if everything is working normally. ’ You’ll be sent a white returns bag within 7 days. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. O2 shop or local council recycle yard. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. Virgin Media package. Whatever the case, your old router or modem/router combi unit can be reused. Joining in. It keeps dropping connection, very laggy, cutting in and out. The second method is to send an email to Virgin Media requesting a return kit. - The new routers currently do not have a router mode (at the moment). Once you have all the above ready, you’re ready to go. Set up a guest network. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. At TalkTalk, we're doing all we can to protect the environment. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Post: You will need to package up the equipment and enclose a returns form. Although it can look tidier, hidden corners of your. How it works. Troubleshooting Connectivity Issues. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. At TalkTalk, we're doing all we can to protect the environment. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media recycle kit usually comes with a letter. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. Parental controls are a set of tools designed to protect and keep children safe online. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. change to Modem Mode you will need to use 192. Please read the FAQ'sI've recently moved over to virgin media 200. Now all a sudden at 03. Another option is to donate it to a local school or community center. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). We have had new router and need to find IP address, how do I find my IP address. Everything you need is posted to you. On this letter, there is a label sticker. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. Tap OK to re-scan your wireless network for Virgin TV boxes. com, the comparison and switching service. 22-02-2022 15:35 - edited 22-02-2022 15:47. I have cancelled my Virgin Media and have to return equipment. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. uk. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. In your email, include your address, account number, area code, and other essential details. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. but no change. Options. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. It informed me that you provided incorrect information, apologized, and had since collected the items. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. It’s constantly broadcasting these signals like a radio station. To return your equipment, simply click the link and follow the instructions. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. Guest Wi-Fi connection. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. 0 out of 5. Virgin Phone Switchover. My VM Router is is my office adjacent to hall. I would like to change the position of my router, from the front of my house to the back of my house. * Call costs may vary. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. Called 789 and was told to take it to the local dump. There's no setup or complication, you just plug it in and it works. Synology RT2600ac – 4x4 dual-band Gigabit Wi-Fi router, MU-MIMO, powerful parental controls, Threat Prevention, bandwidth management, VPN, expandable coverage with mesh Wi-Fi. com, the comparison and switching service. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. When Virgin TV Control finds a Virgin TV box you will see the Select the box screen. WiFi Max. The plastics industry, oil and petrochemical exporters, including Russia and Saudi Arabia, have said a global deal should promote recycling and re-use of plastic,. Ethernet cable is faintly easy to hide. If you're leaving Virgin Media, it will send you a postal. Assuming your home network includes your own router put the 5 in modem mode. Telling me I need to return my Hub to avoid having a £40 charge on my account. The office-supplies seller has a free electronics recycling program with a long list of categories. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. A coax cable will also need to be installed by Virgin Media for the live TV signals. Take a look at your options below. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). The router will reissue IP addresses when one device leaves and another device connects. 168. com/recyclingkit but this link. Further exclusions & legal stuff apply. ” At present Vodafone. This latest future-proof WiFi. First published on Tue 4 Apr 2023 03. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. To run the scan, simply connect to your. 168. Access your bills, diagnose faults and manage your package. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. Once your TalkTalk broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. One option is to recycle it through a certified e-waste recycler. Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. 13-12-2021 15:21. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. To do this, you’ll need to wait until you receive your tracking email. on 27-12-2022 12:09. When you see the ‘starting up’ screen, you can pull the tab out of the remote. 0. What's more, one in seven households has two or more old routers stashed away. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Virgin Media Hub 5 to replace my Hub 3. QuickStart, set up and connections. AirPods. If you have an earlier Super Hub model, please be aware that the instructions might differ. Accessing Your Router Settings. This could mean that you have a bad connection in your home. Best done from a wired connection. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 168. The difference is night and day - I receive 150-200 mbit in every corner of our 7. Make sure you are using the correct VM Wifi SSID and you are not using any VPN or Private. Some technicians just take the easiest route for an install not where the customer wants it. This may also be called Administration, History, or Logs depending on your router. 1 router mode or 192. Cons. com/recyclingkit but this link does not work please advise. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. . Step 3 - Label the box – a letter came with the. I don't work for Virgin Media. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Available with M50 broadband or faster. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Any assistance welcome! Thanks. Locate the IP Address of your WiFi router, usually found on the Hub sticker. Sometimes, a simple reboot can fix the problem. 168. - Not all support team members are aware of this information when providing assistance. 0 routers (ARRIS TG2492), which among other things could be used to “ silently unmask ” the actual, ISP issued, IP address of Virtual. D01 C9W8. My Virgin Media App. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. 13-12-2021 15:21. Step 2: Press and Hold the Reset Button. The. At the time was told IF we needed to return the old router details would be in with the new router. Send the email to [email protected] 16-10-2022 14:35. 21 EDT. 3m items, including. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Plug the cables into the Hub. FAQ. Modem-only. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. 11ax. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. But the part that says you should recycle some old items is wrong. You get the picture. However, with the Hub 5, Virgin Media might have made a router worth keeping. Next, enter your username and password.